Refund and Returns Policy

 

Thank you for shopping at Nyctophilia (https://nyctophiliabook.com/). Please read this policy carefully before making a purchase, as it explains how refunds work for our digital Products.

1. Nature of Our Products All Products sold on this Site, including Nyctophilia — The Lover of Darkness, are digital eBooks delivered instantly as PDF files. Because these are digital goods that can be downloaded and copied immediately, they are treated differently from physical products when it comes to refunds and returns.

2. General Refund Policy Due to the instant, downloadable nature of our Products, all sales are final once the file has been downloaded or access has been granted. We are unable to offer a refund simply because of a change of mind after download.

3. When Refunds May Be Considered We may offer a refund or replacement in the following cases:

• You were charged but did not receive access to download the Product due to a technical error on our end.
• The file you received is corrupted, incomplete, or otherwise unreadable.
• You were accidentally charged more than once for the same Product.

To request a refund under these circumstances, please contact us within 7 days of your purchase at [Contact Email], including your order number and a description of the issue.

4. How to Request a Refund Email us at [Contact Email] with:

• Your full name and order/transaction ID
• The email address used at checkout
• A brief explanation of the issue

We will review your request and respond within 3–5 business days.

5. Approved Refunds If your refund is approved, it will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. We are not responsible for delays caused by your bank or payment processor.

6. EU/UK Buyers As explained in our Terms and Conditions, by completing checkout and accessing your download, you agree that delivery begins immediately and you waive the standard 14-day withdrawal right that normally applies to physical goods, as permitted under EU/UK digital content rules. This does not affect your right to a refund for faulty or undelivered digital content as described above.

7. Non-Refundable Situations We do not offer refunds for:

• Simply changing your mind after downloading the Product.
• Not liking the content, writing style, or theme of the book.
• Failure to read the product description or preview before purchasing.

8. Contact Us If you have any questions about this Refund and Returns Policy, please reach out: 📧 Email: info@nyctophiliabook.com 🌐 Website: https://nyctophiliabook.com/